מחשב קופא\מסך כחול

יש לי בעיה במחשב . ללא סיבה המחשב קופא , ולעיתים במשחק גם קופא . לעיתים מסך כחול. בבדיקה בתוכנה : WhoCrashed הדו"ח :

On Thu 24/10/2013 06:03:37 GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

uptime: 00:49:16

This was probably caused by the following module: sptd.sys (sptd+0x11894)

Bugcheck code: 0xD1 (0xC, 0x2, 0x0, 0xFFFFFFFF99CB999C)

Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\drivers\sptd.sys

product: SCSI Pass Through Direct

company: Duplex Secure Ltd.

description: SCSI Pass Through Direct Host

Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: sptd.sys (SCSI Pass Through Direct Host, Duplex Secure Ltd.).

Google query: Duplex Secure Ltd. DRIVER_IRQL_NOT_LESS_OR_EQUAL

On Wed 23/10/2013 18:25:40 GMT your computer crashed

crash dump file: C:\Windows\Minidump\102313-42775-01.dmp

uptime: 01:59:50

This was probably caused by the following module: srtsp.sys (SRTSP+0x3CCD4)

Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFFFFF834ABE04, 0xFFFFFFFFC8EDADD0, 0xFFFFFFFFC8EDA9B0)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

file path: C:\Windows\System32\Drivers\N360\0502020.003\SRTSP.SYS

product: AutoProtect

company: Symantec Corporation

description: Symantec AutoProtect

Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: srtsp.sys (Symantec AutoProtect, Symantec Corporation).

Google query: Symantec Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Conclusion

3 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

srtsp.sys (Symantec AutoProtect, Symantec Corporation)

sptd.sys (SCSI Pass Through Direct Host, Duplex Secure Ltd.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.