מסך כחול - כנראה קשור לבעיית תוכנה (עפ"י Who Crashed)

[Splashy]

הופיע לי פעמיים כבר מסך כחול עם הודעת שגיאה "Bad Pool Header".

הרצתי Who Crashed וזה אמר שזה כנראה קשור לבעיית תוכנה אבל לא זיהה את הדרייבר שגורם לבעיה.

הרצתי Memtest ליתר בטחון ולא נמצאו שגיאות.

אודה לכם אם תוכלו לכוון אותי כי אין לי מושג מאיפה להתחיל.

תודה מראש לעוזרים.

אני מצרפת פה את קובץ ה-Minidump ואת הדו"ח של Who Crashed

On Mon 05/09/2011 23:24:51 GMT your computer crashed

crash dump file: C:\Windows\Minidump\090611-18298-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)

Bugcheck code: 0x19 (0x3, 0xFFFFFA8006693440, 0xFFFFFA0006693440, 0xFFFFFA8006693440)

Error: BAD_POOL_HEADER

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that a pool header is corrupt.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

On Mon 05/09/2011 23:24:51 GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

Bugcheck code: 0x19 (0x3, 0xFFFFFA8006693440, 0xFFFFFA0006693440, 0xFFFFFA8006693440)

Error: BAD_POOL_HEADER

Bug check description: This indicates that a pool header is corrupt.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

Conclusion

2 crash dumps have been found and analyzed.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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