היי, לפני פחות מחצי שנה קניתי Gainward GTX 1070 מהחנות הגרמנית ComputerUniverse.de.

לפני שבועיים הוא פשוט הפסיק לעבוד. המנורות והמאווררים בכלל לא נדלקים.

 

שלחתי לחנות בקשה שאני רוצה להחזיר את הכרטיס והנה מה שהם שלחו לי בחזרה:

 

ציטוט

Thanks for your message. We're sorry to hear that you're experiencing problems with a product purchased from us.
In the following you’ll find all information necessary to perform a return:

Shipping method
Please send the item to be returned in a parcel, postage paid and sufficiently insured. Please use a shipping method that includes at least an identcode or tracking number, so it can be traced if necessary.

Shipping costs
If the date of purchase is more than 6 months ago the shipping costs for the return shipment are at your expense
In case of a revocation of a purchase with a value of 40,- Euro or lower, the shipping costs for the return shipment are at your expense. Otherwise computeruniverse.net will bear the expenses for a STANDARD POST shipment (if you select some sort of express shipping, the difference is at your expense). Please let us have a photocopy of the receipt for the postage paid, so we can refund the disbursed amount. Please note that we will NOT accept parcels that have been sent unstamped or C.O.D.

Documents
Please always include a short letter regarding your preferred course of action and a photocopy of the invoice (if at all possible; otherwise please state at least customer number and/or invoice number). If you’re sending in defective merchandise, it will always make sense to also include a detailed error description, any previous correspondence with us or the original manufacturer of the product and all existing reference and RMA numbers. In case of doubt we’d have to subsequently request them from you, which may needlessly delay the processing of your return.

Packaging
Please note that packing the merchandise in an additional neutral box for shipping is absolutely essential. A deterioration or damaging of the product or its original packaging caused by a lack of a proper packaging will usually result in a reduction of any credit received or billing of the damage. Should the merchandise have been delivered without additional packaging in the first place, packing it in an additional box and/or wrapping is of course not necessary.

Shipping address:
computeruniverse GmbH
Grüner Weg 14
61169 Friedberg
Germany

Your return will be processed immediately after we’ve received it.

 

בחיים לא שלחתי שום דבר דרך הדואר. איך אני ניגש לדואר עם הכרטיס מסך לפי ההוראות למעלה?

למה אני צריך לדאוג? מאיפה אני משיג Parcel? איך אני דואג שיהיה stamp לאריזה? (הם כותבים שהם לא מקבלים משלוחים שהם unstamped)

 

תודה.

אתה רוצה להגיד לי שאף פעם לא שלחת שום דבר בדואר? בן כמה אתה?